Privacy Policy
Applies to the Pahapos Mobile Application
Effective Date: June 1, 2026
Welcome to Pahapos. This Privacy Policy explains how Pahapos collects, uses, discloses, and protects your information when you use our mobile application and related services. We provide a platform connecting customers, merchants, and delivery riders.
By downloading, accessing, or using the Pahapos App, you agree to the collection and use of your information in accordance with this Privacy Policy. This policy complies with applicable privacy laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
- Account Registration: Name, email address, phone number, and password.
- Delivery Information (Customers): Delivery addresses, geographical coordinates, and specific delivery instructions.
- Merchant Verification: Business name, branch details, location coordinates, business cover photos, legal documents, menu items, and pricing.
- Rider Verification: Driver's license (front and back images), vehicle type (e.g., motorcycle), vehicle plate number, and other necessary application documents.
Location services are a core feature of the Pahapos App. We collect and process location data depending on your user role:
- Customers & Merchants: We collect precise location data when you pin your address or search for nearby branches using our Mapbox integration. Location is only collected when the app is in use.
- Riders (Foreground & Background Location): To efficiently assign orders and provide customers with real-time delivery tracking, we collect your device's precise location even when the app is running in the background or closed. This data is essential for our dispatch telemetry service to locate the nearest available rider for food delivery offers. You can turn off your availability within the app to pause background location tracking.
Google Play Disclosure for Background Location: Pahapos collects location data to enable real-time order tracking, route mapping, and continuous order assignment for Riders, even when the app is closed or not in use. Location data is only tracked when the Rider has toggled their status to "Online" or "Available".
- Push Notifications (FCM): We collect Firebase Cloud Messaging (FCM) device tokens to send you essential transactional notifications, such as order updates, order offers (for riders), and password reset OTPs.
- Photos & Files: We require camera and storage access if you choose to upload profile pictures, store menus, or verification documents (like PDFs or JPEGs of driver's licenses). Files are compressed and securely transmitted to our servers.
We use the collected information for the following purposes:
- To create and manage your Pahapos account securely.
- To facilitate the ordering, preparation, and delivery of food and items.
- To provide real-time location tracking for active deliveries using Server-Sent Events (SSE) and mapping services.
- To verify the identities and qualifications of our Merchants and Riders for platform safety.
- To send transactional emails (e.g., One-Time Passwords for account recovery) and push notifications.
- To calculate delivery fees, merchant commissions, and rider payouts.
- To improve app functionality, troubleshoot bugs, and provide customer support.
We do not sell your personal data. We only share information in the following circumstances:
- Between Users: To fulfill a delivery, we share necessary information between the Customer, Merchant, and Rider. For example, the Rider sees the Customer's delivery address, phone number, and order details. Customers can see the Rider's real-time location, vehicle details, and name.
- Third-Party Service Providers: We share data with trusted third-party services that help us operate our platform. This includes mapping and routing services (Mapbox) and push notification services (Google Firebase). These providers are bound by strict data protection terms.
- Legal Compliance: We may disclose your information if required to do so by law, in response to a subpoena, or to protect the safety, rights, or property of Pahapos, our users, or the public.
We implement robust security measures to protect your data. Your information is stored on secure Virtual Private Servers (VPS) using containerized PostgreSQL databases. Communications between the app and our servers are encrypted via HTTPS/SSL (Certbot). However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.
Account Deletion Request: You have the right to request the deletion of your account and associated personal data. You can initiate this process directly within the Pahapos App by navigating to the Account Menu > Settings > Delete Account, or by contacting our support team. Upon verification, we will delete your account and associated data, except for data we are legally required to retain (such as transaction history for tax and legal compliance).
Under the Philippine Data Privacy Act of 2012, you have the right to:
- Be informed about how your personal information is processed.
- Access the personal data we hold about you.
- Object to the processing of your data.
- Suspend, withdraw, or order the blocking, removal, or destruction of your personal data from our systems.
- Claim compensation if you suffer damages due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the updated policy in the App and updating the "Effective Date" at the top of this document. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Pahapos Support Team
Barangay Mandalagan, Bacolod City, Negros Occidental, Philippines
Email: contact@pahapos.com
By using Pahapos, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
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